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We want you to be happy and satisfied with your purchase. We offer a 30-day return warranty for any merchandise product that is damaged or defective.

If your product has a manufacturing defect in the workmanship or material the product will be replaced at no charge for the customer except the return-shipping fee.

Warranty does not include normal wear and tear of the product.

Warranty begins on day of purchase.

Only items purchased from this website will be accepted. We cannot accept merchandise returns or exchanges for items purchased from other retailers.

RETURN OR EXCHANGE INSTRUCTIONS

Please make sure to pack and seal your box securely, in the original package if possible. Please include the information sheet/receipt you received with your purchase in the return package.

Send all returns to:

Carytown Burgers & Fries
3449 W Cary St
Richmond, VA 23221

Packages must be sent through a traceable shipping method and must be prepaid. We do not accept COD. We recommend you insure the package with the shipping carrier of your choice.

DAMAGED SHIPMENTS

If your order arrives with obvious shipping damage, we request that you refuse the delivery. If the shipment has been accepted and the customer finds shipping damage, it is requested that the customer contact us using the contact information included with the order.

SHIPPING POLICY

All orders are shipped via United States Postal Service, and sent within 3 days of receipt of order.